管理沟通Management Communication
Zhang LiDepartment of Business Administration
IntroductionCommunication StrategyEffective ListeningMaking Presentations NegotiatingInterviewingRunning MeetingsWriting
References
Mary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press,1999Michael E. Hattersley, Linda McJannet, Management Communication Principles and Practice, China Machine Press, McGraw-Hill, 1998Ron Ludlow, Fergus Panton, Effective Communication, Prentice Hall, 1997Kitty O. Locker, Business and Administrative Communication, 5th edition, China Machine Press, McGraw-Hill, 2000魏江，管理沟通—理念与技能，科学出版社，2001苏勇，罗殿军，管理沟通，复旦大学出版社，1999罗锐韧，曾繁正，管理沟通，红旗出版社，1997
Grading
Class Participation 20%Oral Presentation 10%Cases Analysis and Presentation 30%Individual Assignment 40%
Part 1 Introduction
☆ 第一节 管理沟通的内涵和要素☆ 第二节 沟通的类型☆ 第三节 管理模
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